Highmark Health Utilization Management Care Manager RN in Wilmington, Delaware
THIS IS A WORK FROM HOME POSITION IN DELAWARE OR SURROUNDING AREA
Responsible for the implementation of effective utilization management strategies including: review of appropriateness of health care services, application of criteria to assure appropriate resource utilization, identification of opportunities for referral to a Health Coach/case management, and identification and resolution of quality issues. Monitors and analyzes the delivery of health care services; educates providers and members on a proactive basis; and analyzes qualitative and quantitative data in developing strategies to improve provider performance/satisfaction and member satisfaction. Responds to customer inquiries and offers interventions and/or alternatives.
- Implements care management review processes that are consistent with established industry and corporate standards and are within the care manager’s professional discipline. Effectively functions in accordance with applicable state, federal laws and regulatory compliance.
2 Implements all care management reviews according to accepted and established criteria, as well as other approved guidelines and medical policies. Promotes quality and efficiency in the delivery of care management services.
3.Respects the member’s right to privacy, sharing only information relevant to the member’s care and within the framework of applicable laws. Practices within the scope of ethical principles.
Identifies and refers members whose healthcare outcomes might be enhanced by Health Coaching/case management interventions. Employs collaborative interventions which focus, facilitate, and maximize the member’s health care outcomes. Is familiar with the various care options and provider resources available to the member.
Educate professional and facility providers and vendors for the purpose of streamlining and improving processes, while developing network rapport and relationships. Develops and sustains positive working relationships with internal and external customers.
Utilizes outcomes data to improve ongoing care management services.
Other duties as assigned or requested.
RN (Registered Nurse) license
3-5 years of related, progressive clinical experience in the area of specialization. Grandfathered experience requirements effective August 2016.
Experience in a clinical setting
Bachelor’s degree in nursing
Certification in utilization management or a related field
Experience in UM/CM/QA/Managed Care
Knowledge, Skills and Abilities
Working knowledge of pertinent regulatory and compliance guidelines and medical policies
Ability to multi task and perform in a fast paced and often intense environment
Excellent written and verbal communication skills
Ability to analyze data, measure outcomes, and develop action plans
Be enthusiastic, innovative, and flexible
Be a team player who possesses strong analytical and organizational skills
Demonstrated ability to prioritize work demands and meet deadlines
Excellent computer and software knowledge and skills
SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees?
Is Travel Required?
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled