Highmark Health Appeals Analyst in Wilmington, Delaware

Description

I. GENERAL OVERVIEW:

The Appeals Analyst reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results.

II. ESSENTIAL RESPONSIBILITIES:

1.Review inquiries to determine if they meet definition of appeal/grievance.

2.Request and review all related relevant documentation and assemble case file.

3.Coordinate resolution results and relay investigative results with all involved parties.

4.Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with cross functional teams to reduce trends.

5.May support the Quality Assurance, Appeal and other quality committees.

6.Other duties as assigned or requested.

III. QUALIFICATIONS:

Education, Licenses/Certifications, and Experience

Minimum

  • 3-5 years of relevant, progressive experience in the area of specialization. Grandfathered experience requirements effective August 2016.

  • A High School Diploma or GED is required for all levels

Preferred

  • Experience in Customer Service or a related field

Knowledge, Skills and Abilities

  • Knowledge of multiple processing systems and workflows

  • Knowledge of claims processing methodologies

  • Ability to interpret all government regulations

  • Knowledge of company products

  • Excellent organizational skills

  • Strong verbal and written communication skills

IV. SCOPE OF RESPONSIBILITY:

Does this role supervise/manage other employees?

No

V. WORK ENVIRONMENT

Is Travel Required?

No

REQNUMBER: J122817

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity