Highmark Health Trainer - Delivery Management in Pittsburgh, Pennsylvania
JOB SUMMARY (Summarizes the major purpose and primary responsibilities)
The consulting workforce leverages combined people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with Product, Infrastructure, and Security teams to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in both practice and customer spaces; and works closely with engagement and practice leadership team to define strategic and tactical direction.
The Senior Consultant delivers value to customers through client-facing advisory and delivery service in support of the HM Health Solutions product offerings. Accountabilities include, but are not limited to, owning deliverable artifacts, leading workstreams, engaging key customer stakeholders, building and sharing institutional knowledge, and developing junior professionals.
ESSENTIAL RESPONSIBILITIES (Describes the critical tasks, duties and responsibilities of the position.)
Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs by: gathering required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyzing, identifying and problem solving from information sets (issues could be business or systems issues) drawing conclusions from information sets based on analysis, creating hypotheses and presenting recommendations to team; developing client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and userguides.
Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Infrastructure, and Security teams to deliver on customer commitments.
Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management.
Design and own deliverable artifacts to deliver client value and meet contractual obligations.
Lead engagement workstreams to meet milestones on time, and to deliver with high quality and within agreed to budgets.
Provide coaching, mentorship, and professional development for junior resources.
Other duties as assigned or requested.
Bachelor's Degree- Business Administration, Management Information Science, Health Administration, or relevant field
Substitutions (Acceptable substitutions in lieu of a degree 1 ½ years’ experience = 1 year college)
Business Administration, Management Information Science, Health Administration, or relevant field
Minimum: This section refers to the minimum years and type of applicable experience needed to perform the job. Minimum requirements must be non-comparative, objective, and relevant.
- 5+ years' consulting and/or industry experience
Preferred: This section refers to additional desired years and type of experience that the hiring manager would prefer, above and beyond the basic requirements of the job.
3+ years' healthcare/insurance industry experience
3+ years' technology platform delivery experience
3+ years' program / project management experience
Experience engaging, influencing, and advising senior executive leaders
Experience working in complex matrixed environments
KNOWLEDGE, SKILLS & ABILITIES ( List the attributes required to perform the job through demonstrated service, education or training)
Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development
Excellent written and spoken communications skills
Strong leadership and interpersonal skills
Ability to work independently and manage multiple task assignments
Proficient in the use of MS Word, Excel, and PowerPoint
Proven ability to build and sustain internal and customer relationships
REQUIRED LICENSURE (Licenses that are required to perform the job)
Project Management Professional, Information Technology Infrastructure Library
TRAVEL REQUIREMENT: - Up t080%
(List % of time traveling)
LANGUAGE REQUIREMENT ( other than English )?
(List primary language)
PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS
( The physical, mental demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential function of their job. Reasonable accommodations will be made when necessary to enable individuals with disabilities to perform the essential duties of the position, to the extent that they do not cause undue hardship.
An employee in this position works in an office environment. The position frequently requires the employee to communicate effectively with others both inside and outside the workplace (e.g., in person, via telephone, via email). The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computers and computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks. The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours.
Teaches/Trains others regularly -Occasionally
Travels regularly from the office to various work sites or from site-to-site -Frequently
Works primarily out-of-the office selling products/services (Sales employees) -Occasionally
Physical Work Site Required - No
Most On-The-Road Positions
An employee in this position may work in a home or company office environment but is also frequently driving to and from various locations to perform the work off-site. The position frequently requires the employee to communicate effectively with others both inside and outside the workplace (e.g., in person, via telephone, via email). The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computers and computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks. The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours.
An employee in this position is frequently required to move throughout the workplace, sit, stand and walk, use hands and fingers to hold objects, tools or controls, possess fine motor skills (e.g., to write and operate a computer or to steer transportation equipment), possess gross motor skills (e.g., to carry items), reach with hands and arms, climb stairs and ladders, balance, stoop, kneel crouch and crawl, communicate effectively, and talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to work in a busy environment where decisions often must be made quickly, must attend work on a regular and reliable basis, must adhere to all workplace policies, and may be called upon to work outside regular business hours. This work occurs in a [example: warehouse, hospital or provider’s office or mailroom].
Lifting: up to 10 pounds - Does Not Apply
Lifting: 10 to 25 pounds - Does Not Apply
Lifting: 25 to 50 pounds - Does Not Apply
Changes Approved By:
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies
Note: Job duties and responsibilities support separation of duties across multiple users.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled