Highmark Health Supervisor, IT Infrastructure - Commercial Print Services in Pittsburgh, Pennsylvania



This job under minimal direction, plans, organizes, supervises and coordinates the activities of reporting staff to facilitate the uninterrupted and efficient operation of organizational services operating on a twenty four hour, seven day a week schedule. Provides technical guidance and assigning day-to-day activities to the team. This support includes specifying, installing, testing, and diagnosing complex issues for all operations and functionality of the Corporate Printing Services division that supports its services. Provides general direction, prioritization and supervision of the team.


  • Supervise and direct the work of all personnel assigned to the incumbent, assigning work, reviewing the performance, and completing employee evaluations; implementing training to meet employee development needs; oversee current staff on adherence to policy, procedures and techniques.

  • Assist in initial selection of staff as well as any disciplinary procedures.

  • Monitor the workflow of processes through the use of tools and technologies as well as direct supervision.

  • Oversee the successful execution of all production systems, and ensures the timely and accurate resolution of all Incidents with established service level objectives.

  • Detect and resolve operational, hardware, software and networking deficiencies as they arise.

  • Coordinate cross functional response teams to resolve production issues that are impacting business operations and Business Partner operations.

  • Ensure maximum utilization and availability of all system resources and provides technical assistance to the customer community in relation to any disruptions that may occur.

  • Coordinate with systems administrators to provide daily operational support and availability.

  • Create standard operating procedures (SOPs) to improve and monitor departmental performance.

  • Gather operational data and produce statistical reports to evaluate, validate and improve procedures.

  • Other duties as assigned or requested.

  • Outcome Oriented

  • Focus on outcomes and not activities.Team focused

  • Help hire and retain the Right People, for the Right Role who is willing to do the best work of their career.

  • Leverage Topgrading hiring methodology to improve tallent acquisition and retention.Plan focused

  • Regimen for success.

  • Disciplined action oriented.Data Driven Decision making

  • Base decisions based on factual data to drive effective business and team success.Identify KPI’s (Key Performance Indicators)

  • Guidelines to achieve our team’s best work of their careers

  • Clear expectations on productivity and quality from team members

  • Productivity expectations of machines

  • Spoilage expectations

  • Managing production, capacity and utilization

  • Leverages our significant investments to maximize production and utilization.



  • High School Diploma.

  • 3-5 years ofexperience relevant to job responsibility


  • Bachelor’s Degree in Computer Science or related computer field


  • Strong communication skills with IT and customer areas.Service customers in a direct, efficient and professional manner

  • Able to communicate with all levels of management

  • This position is required to comply with all Highmark corporate policies and IT procedures and standards


Does this role supervise/manage other employees?

Yes,number of direct reports: 10 WORK ENVIRONMENT

Is Travel Required?


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies


Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity