Highmark Health Sr Technology Administrator - Analytic Tools in Pittsburgh, Pennsylvania


Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check.


Provide technology administration in support of the enterprise wide use of the technology.

Behind every successful Data Scientist is a highly skilled and knowledgeable Analytic Tools Administrator . A Data Scientist is an expert at taking data and translating it into information that can be used by corporate leaders to run a successful and competitive business.

But before Data Scientists can achieve their goals, they rely on Analytic Tools Administrators to provide them with a tools' platform that have has high availability, strong performance metrics, and are configured to function effectively. The Tools Administrators are responsible for a wide range of additional tasks such as capacity planning and security.


  • Advise teams in the planning, designing and utilization of the technology.

  • Consult with project teams on the best use of the technology.

  • Answer technical queries and provide support to project teams and end users.

  • Mentor and train end users in the use of the technology.

  • Provide continuous monitoring of the technology to proactively identify and resolve issues.

  • Conduct root cause analysis to identify and resolve complex problems impacting service levels. Perform backups and recoveries for the supported technology product.

  • Apply updates, patches, and configuration changes.

  • Administer security permissions. Assure compliance to required Corporate standards, procedures, guidelines and processes, including audits.

  • Develop the architecture, frameworks, common components, and best practices for the technology.

  • Document the configuration of the system, system controls, and procedures.


  • Associates Degree/IT Trade School diploma

  • 5-10 years of relevant, progressive experience in the area of specialization


  • 1-3 years of experience in Information Technology

  • 1-3 years of experience with command-line Linux , including software application installations, application configuration, security configuration, and shell scripting

  • Familiarity with Python, RStudio, and SAS programming

  • Available to interact onsite daily with our internal and external partners

  • Familiarity with Hadoop

  • Licenses or Certifications: Vendor administrator certifications for the relevant Linux distributions and/or analytic tools.

  • Health insurance/health care business knowledge is desired


  • Install, configure and maintain Linux and Windows-based analytic tools in keeping with all applicable HMHS standards and regulatory requirements. Such analytic tools include but are not limited to RStudio Server, RStudio Connect, and Alteryx.

  • Establish automated monitoring mechanisms for capacity and availability conditions.

  • Integrate tools into HMHS's LDAP/Active Directory-based authentication mechanisms.

  • Establish automated processes for administration tasks as necessary.

  • Develop subject matter expertise related to the supported tools in order to provide appropriate support to all users of those tools.

  • Develop expertise in R, Python, and SAS, particularly in interfacing them with Hadoop, in order to provide optimal support levels.

  • Participate as assigned with general Hadoop platform initiatives.

  • Conduct root cause analysis to identify and resolve problems impacting tool availability and service levels.

  • Review and mitigate discovered security vulnerabilities on all analytic tools as well as supporting application infrastructure.

  • Establish self-service mechanisms for supported teams where feasible.

  • Contact vendor support when necessary to facilitate problem resolution with optimum speed and efficiency.

  • Provide after-hours and weekend support as required for on call responsibilities, testing, technology upgrades, and other off hour assignments.

  • Participate in establishing and maintaining technical standards, departmental procedures, and other technical documentation as required. Assure compliance to required Corporate standards, procedures, guidelines and processes, including audits.

  • Participate in the testing and recommendation of additional tools and utilities requested by the Highmark data science community.

  • Assist in identifying, developing, and/or providing technology training to the users in the organization (formal and informal).

  • Participate in staff training opportunities (formal and informal) relative to rules, procedures, and standards for the access and maintenance of shared data resources.

  • Participate as assigned to intra and inter-departmental project initiatives.

  • Maintain contacts with the Highmark data science community as well as the data science field at large, particularly in the Health insurance/Health care industries, to maintain a perspective of current trends and best practices.


Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity