Highmark Health Senior Project Consultant - Center of Excellence in Pittsburgh, Pennsylvania
This job drives quality and execution for the Health Plan business teams' experience with all technical systems for the health plan. The incumbent acts as the primary "business translator" between executives, professionals, technical leaders, and specialists within the HM Health Solutions (HMHS) organization. Plans and addresses ad-hoc technical issues as they arise or as the business need develops, and works to identify root causes and enhancements when required. The incumbent reports to Health Plan business leadership.
Work with HMHS practice and delivery leads to write the business requirements to be translated into technical requirements.Identify process improvement opportunities from technical issues that arise.Work with business leadership to address root causes, driving and overseeing recommended changes and process improvements.Collaborate with business leadership on the development of business cases, with aligned ROI, for future STI funded work that is over 500 hours.Ability to "roll up sleeves" and actively deliver and troubleshoot HMHS engagement opportunities, develop executive level communication strategies on high complex and escalated issues.Direct HMHS project teams in their interactions with business leaders and external clients, including matrixed/cross-functional teams.
Mobilize strategy for strategic initiative (STI) planning, execution, and deployment.This is both for long range STI's and short term projects, as well as foundational investments.Contribute and govern the portfolio of HMHS work including proposal development, customer communications, work estimates analysis/evaluation, and regular engagement with HMHS staff and business leadership around deliverables and statements of work for complex initiatives that cross functional areas or are health plan wide.Foster and maintain integrated partnerships with HMHS (IT) and Consulting services counterparts and leadership as well as Health Plan executives and directors.
Research Industry best practices.Develop Health Plan best practices in all aspects of STI work.Train business project managers and business leaders on those best practices and ensure adherence to them for assigned STI projects.Influence use of best practices with HMHS partners and drive consistency in approach.
Define structured professional development including mentorship, formal training, templates, and best practices in the area of project management and consulting.In managing complex projects and initiatives on behalf of the Health Plan for a department or functional area, build, share, and maintain expertise in both IT components as well as the business environment and external marketplace.Regularly interface with business leaders, Operational, and Product leaders, alongside HMHS senior consulting staff peers to help HMHS deliver on customer commitments.Collaborate with business leadership team on the strategic alignment of how HMHS affects operational and business (customer) needs.Lead cross functional teams to deliver on complex capabilities that the marketplace demands, owning bottom line accountability for business engagement with new/fixed/enhanced capabilities.
Communicate with HMHS peers as enhancements/projects are scoped, developed, and delivered to ensure that HMHS teams have clear direction and proper inputs required to deliver solutions for the Health Plan.Communicate with HMHS senior consultants and solutioning and delivery leads to ensure that technical issues are properly defined as enhancements, defects, routine maintenance, etc. in order to drive timely resolution in a cost-effective manner.Provide regular status reporting on all tickets to business leadership, identifying tickets which require executive leadership influence to affect outcomes.Strategically plan communications to Health Plan business stakeholders on new initiatives and capabilities to ensure proper engagement and adoption.
Regularly monitor the volume, duration, and severity of tickets submitted by assigned department/functional area, collaborating with HMHS peer senior consultants and escalating where needed.Work with business leaders (Director, VP and SVP) to appropriately analyze and prioritize/rank enhancements for approval. Communicate and escalate enhancements requiring VP level approval.Monitor and maintain enhancement hours and budget.Monitor and manage service level performance between HMHS and Health Plan business area.
Other duties as assigned.
- Bachelor's Degree in Business Administration/Management or General Studies
- 6 years of experience in consulting and/or relevant business experience in the fields of IT, health insurance, Sales and/or Operations in lieu of degree
- Master's Degree in Business Administration/Management
- 7 - 10 years in Communications, in a Business Analyst role or in the Health Insurance Industry
5 - 7 years in Consulting
3 - 5 years in IS/IT
3 - 5 years in Operational Excellence
1 - 3 years in Sales Account Management
1 - 3 years in Sales Support
1 - 3 years in Information Systems
1 - 3 years in Leadership
LICENSES AND CERTIFICATIONS
- Producer's License - Accident & Health
Analysis of business problems/needs
Analytical and Logical Reasoning/Thinking
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled