Highmark Health Senior Consultant Supervisor (OCM Operations) in Pittsburgh, Pennsylvania

Description

JOB SUMMARY

This job leveragescombined people, processes, and technology competenciesto support large-scale, complex customer engagements; collaborates with Product, Infrastructure, and Security teams to configure solutions and deliver value to customers. Acts as subject matter expert and trusted advisor in both practice and customer spaces and works closely with engagement and practice leadership team to define strategic and tactical direction. The incumbent delivers value to customers through client-facing advisory and delivery service in support of the HM Health Solutions product offerings. The incumbent is accountabilities include, but are not limited to, owning deliverable artifacts, leading workstreams, engaging key customer stakeholders, building and sharing institutional knowledge, and developing junior professionals. Additionally, has people manager responsibilities for Associate Consultant and/or Consulant level resources.

ESSENTIAL RESPONSIBILITIES

  • Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

  • Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs by: gathering required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyzing, identifying and problem solving from information sets (issues could be business or systems issues) drawing conclusions from information sets based on analysis, creating hypotheses and presenting recommendations to team; developing client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.

  • Lead engagement work streams to meet milestones on time, and to deliver with high quality and within agreed to budgets. Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management.•Design and own deliverable artifacts to deliver client value and meet contractual obligations.

  • Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Infrastructure, and Security teams to deliver on customer commitments.

  • Other duties as assigned.

EDUCATION

Required

  • Bachelor's Degree in Business Administration/Management, Health Administration, or Health Information Systems

Preferred

  • Master’s Degree in Organizational Management / Development, Adult Education, Business, Finance, Management, or Health Care Management

EXPERIENCE

Required

  • 5 - 7 years of IS/IT experience

Preferred

  • 5 - 7 years of Consulting expereince

  • 3 - 5 years of Healthcare Industry experience

  • 3 - 5 years of IT Consulting experience

  • 3 - 5 years of Program and/or Project Management Experience

  • 2-4 years financial management experience

  • 5+ years Organizational Change Management

LICENSES OR CERTIFICATIONS

Preferred

  • PMP Certification

  • Change Management Certification

SKILLS

  • Analytical Skills

  • Business Process Improvement

  • Coaching

  • Communication Skills

  • Customer Relations

  • Strategic Thinking

  • Building and Leading Teams

  • Change Management

  • Talent Management

Travel Required

up to 80%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office Based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Frequently

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Frequently

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Referral Level Payout 4

REQNUMBER: J121928-OTHLOC-HM-5FPTPAP

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity