Highmark Health IT infrastructure analyst in Pittsburgh, Pennsylvania

Description

GENERAL OVERVIEW:

Responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions. Performs tasks including, but not limited to, systems software upgrades, workstation setups and server configurations. Maintains software and hardware inventories. Provides operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices. Performs recovery procedures, scheduling and backups, and monitors batch processes.

ESSENTIAL RESPONSIBILITIES:

  1. Perform operational support of IT Infrastructure technology

  2. Perform analysis and resolve problems to restore normal IT Infrastructure operational levels.

  3. Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.

  4. Assure compliance to required standards, procedures, guidelines and processes.

  5. Other duties as assigned or requested.

6.Resolve low priority ITSM system issues

7.Implement ITSM system enhancements

QUALIFICATIONS:

Education, Licenses/Certifications, and Experience

Minimum

  • High School Diploma or equivalent required

  • 1-3 years of experience in Information Technology

Preferred

  • Micro Focus (formally HPE) Service Manager and Operation Orchestrator developer/administrative experience

  • ITIL certification

  • Familiarity with API’s, Orchestration Tools and Robotic Process Automation

  • JavaScript

  • IT Service Management experience

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees?

No

WORK ENVIRONMENT

Is Travel Required?

No

Physical Demands

This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.

Note: Job duties and responsibilities support separation of duties across multiple users

REQNUMBER: J120675

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity