Highmark Health Employee Relations Consultant in Pittsburgh, Pennsylvania
Responsible for timely issue response, investigation and resolution regarding a wide variety of employee matters. This includes counseling employees and management team members on performance and conduct, policy interpretation, discipline/corrective action and internal investigations, and doing so in such a way that business objectives are supported, risk to the organization is mitigated, and working relationships between management and employees remain effective.
Also responsible for investigating and responding to third-party charges, identifying employee morale issues, concerns and trends; and, when appropriate, escalating issues, concerns and trends to employee relations management, HRBP team members and/or other human resources leadership. Suggest modifications to human resources policies and practices to enhance all employees’ opportunities to contribute to business goals and objectives.
Respond to, investigate and resolve a wide variety of employee matters. This includes educating, coaching and counseling employees and management on policy, procedures and practices; making recommendations on discipline/corrective action.
Conduct internal investigations and craft written responses to third-party charges and inquiries with guidance from employee relations management and consultation from the law department.
Participate in ad-hoc projects supporting department and business objectives.
Other duties as assigned or requested.
Bachelor's Degree- Human Resources, Business or related field of study
Substitutions (Acceptable substitutions in lieu of a degree 1 ½ years’ experience = 1 year college)
Experience as a human resources generalist or experience with employee/labor relations.
- 2 - 5 years' experience handling employee relations matters, including:coaching and educating management and employees on policy, procedures and practices, including making recommendations on performance management and discipline; conducting investigations and responding to allegations of workplace harassment, discrimination or retaliation.
Demonstrated experience leading collaborative, peer-based project teams
Demonstrated experience participating on project teams
Policy and procedure review, writing and re-writing
Experiencing supporting multi-site and remote employees
KNOWLEDGE, SKILLS & ABILITIES
Sound knowledge of employment and labor laws, regulations, caselaw and their application in a large, multi-site, multi-state environment
Ability to absorb and apply new learning, particularly related to company culture, policies, procedures and practices
Excellent verbal and written communication skills
Able to influence outcomes with patience, tact, follow-through, professionalism and confidentiality
Ability to problem-solve "people conflict" issues at all levels of the organization
Ability to balance the tension between thouroughness/attention-to-detail and efficiency
Ability to work in a work enviornment that is fast-paced, customer-focused, results-oriented, collaborative and highly-matrixed
Ability to recover quickly from interruptions to resume focus on priority tasks.
Able to work well as part of a collaboriate team, which includes being flexible and able to place the needs of the team or organization above their own personal interest.
Able to navigate and collaborate in web-based environments such as SharePoint and Intranet portals. Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
PHR, SPHR or SHRM certification
TRAVEL REQUIREMENT: 0%-25%
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity