Highmark Health Decision Support Analyst in Pittsburgh, Pennsylvania



The decision support analyst supports key strategic initiatives for the organization. The incumbent plays different potential roles on a given project, to include elements of problem-solving, data analytics, communication, and implementation. The decision support analyst assists in the development of the strategy for a given initiative, works on multiple projects, gets exposure to all parts of the organization, and plays a supportive role in developing and refining the overall organization strategy.


  • Develop and foster internal relationships across the corporation.

  • Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners.

  • Mentor colleagues with less experience on both the technical and business aspects of project and consultative work.

  • Determinehow decision support systems will provide information required to make effective business decisions, translates requirements into applications that employ appropriate decision support and reporting tools.

  • Use broad experience and technical knowledge to propose solutions to complex business problems.

  • Takethe lead in driving the implementation of the recommended solutions.

  • Takethe lead in defining issues and ideas to be studied as well as the approach (methodological and technical) to be used in addressing studies and projects. Creates and/or developnew methods of analysis, database design and performance measurement or, in some cases, adaptation of existing solutions to new areas.

  • Performmodeling of data sources and flows, work with data management staff to define an operational framework that will define, develop and implement policies and security frameworks to ensure precise and secure deliver of knowledge and information.

  • Provideassistance and, depending on skill and experience, leadwith interpretation of raw data, statistical results or otherwise compiled information, identify follow-up action items and prepare or assist in the preparation of written reports and/or oral presentation of findings to internal and external audiences, customer managers, clinical staff, compliance agencies, group accounts, providers, agent plans, and brokers.

  • Developand maintainmoderate- to extremely-complex computer programs using 4GL programming languages (such as SAS, R, SQL) and other database technology (DB2, Teradata, and Oracle).

  • Other duties as assigned or requested.



  • Bachelor's Degree in Computer/Information Science, Mathematics/Statistics, Economics, or related field


  • None



  • 3 years of relevant, progressive experience in Industrial Engineering or Operations Research, or related field. Grandfathered experience requirements effective August 2016


  • Experience and demonstrated proficiency as a Decision Support Analyst or equivalent training and experience in a business or clinical environment with direct responsibility for applying technology.

  • 1 - 3 years of experience in the Health Care Industry


  • Strong technical skills in the mainframe, PC and Internet-based technologies to be effective and must be comfortable and proficient using large and complex databases.

  • Strong skills using various third-party office and report generation products such as Microsoft Office, Business Objects, Cognos, and Enterprise Guide.

  • Strong communication skills. Must be comfortable presenting findings and offering recommendations to senior management.


Does this role supervise/manage other employees?



Is Travel Required?




Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity