Highmark Health Consultant in Pittsburgh, Pennsylvania

Description

JOB SUMMARY

The consulting workforce leverages combined people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with Product, Infrastructure, and Security teams to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in both practice and customer spaces; and works closely with engagement and practice leadership team to define strategic and tactical direction.

The Consultant delivers value to customers through client-facing advisory and delivery services in support of HM Health Solutions product offerings. Accountabilities include, but are not limited to, supporting deliverable content, engaging key customer stakeholders, providing analysis, and building and sharing institutional knowledge.

ESSENTIAL RESPONSIBILITIES

  • Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs by: gathering required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyzing, identifying and problem solving from information sets (issues could be business or systems issues) drawing conclusions from information sets based on analysis, creating hypotheses and presenting recommendations to team; developing client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.

  • Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Infrastructure, and Security teams to deliver on customer commitments.

  • Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management.

  • Support content development for deliverable artifacts to deliver client value and meet contractual obligations, and that align to delivery timelines and budgets.

  • Other duties as assigned or requested.

REQUIRED EDUCATION

Bachelor's Degree- Business Administration, Management Information Science, Health Administration, or relevant field

Substitutions

6 years of Highmark Health enterprise experience working with proprietary platform/systems/applications (the Enterprise Health Solution package) used within the Highmark Health Enterprise.

PREFERRED EDUCATION

Business Administration, Management Information Science, Health Administration, or relevant field

EXPERIENCE

Minimum:

  • 1+ years' consulting/and or industry experience

Preferred:

  • 1+ years' healthcare/insurance industry experience

  • 1+ years' technology platform delivery experience

  • Experience engaging, influencing, and advising senior executive leaders

  • Experience working in complex matrixed environments

KNOWLEDGE, SKILLS & ABILITIES

  • Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development

  • Excellent written and spoken communications skills

  • Strong leadership and interpersonal skills

  • Ability to work independently and manage multiple task assignments

  • Proficient in the use of MS Word, Excel, and PowerPoint

  • Proven ability to build and sustain internal and customer relationships

PREFERRED LICENSURE

Project Management Professional, Information Technology Infrastructure Library

TRAVEL REQUIREMENT: up to 80%

Referral Level Payout 4

REQNUMBER: J121076

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity