Highmark Health Associate IT Infrastructure Analyst in Pittsburgh, Pennsylvania


Assists in the physical delivery and ongoing support of less complex event monitoring with products/services, applications, network systems and overall solutions. Assists in performing less complex tasks including, but not limited to configuration, maintenance, and software upgrades of monitoring tools and applications. Assists in providing less complex operational support and analysis for monitoring events within the organizations IT equipment including; network, mainframe, linux servers, windows servers, desktops, printers, storage devices, and a variety of applications. Experience with event management tools such as Splunk, Netcool, SCOM, SCORCH, vRealize, IBM Netcool Operations Insight is preferred.


  1. Assists in performing less complex operational support of IT Infrastructure technology including, but not limited to Splunk, SCOM (Microsoft System Center Operations Manager), SCORCH (Microsoft System Center Orchestrator), VMware vRealize, IBM Netcool Operations Insight.

  2. Assists in performing less complex analysis and resolve problems that aid in detecting and escalating exceptions to restore normal IT Infrastructure operational levels.

  3. Assists in the completion of less complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.

  4. Assures compliance to required standards, procedures, guidelines and processes.

  5. Other duties as assigned or requested.


Education, Licenses/Certifications, and Experience


  • High School Diploma or equivalent required

  • 0 - 1 year experience in Information Technology

Physical Demands

This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.

Note: Job duties and responsibilities support separation of duties across multiple users

Referral Payout Level: 1


Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity