Highmark Health Associate Consultant- Transformation Operations in Pittsburgh, Pennsylvania
This job leverages combined people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with Product, Infrastructure, and Security teams to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in both practice and customer spaces; and works closely with engagement and practice leadership team to define strategic and tactical direction. The incumbent delivers value to customers through client-facing advisory and delivery services in support of HM Health Solutions product offerings. Accountabilities include, but are not limited to, supporting deliverable content, providing analysis, and building and sharing institutional knowledge.
Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs by: gathering required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyzing, identifying and problem solving from information sets (issues could be business or systems issues) drawing conclusions from information sets based on analysis, creating hypotheses and presenting recommendations to team; developing client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.
Support content development for deliverable artifacts to deliver client value and meet contractual obligations, and that align to delivery timelines and budgets.
Other duties as assigned or requested.
- Bachelor's Degree in Business Administration, Management Information Science, Health Administration, or relevant field
- No Substitution
- Master's Degree in Business Administration, Management Information Science, Health Administration, or relevant field
1 year in Consulting and/or Industry experience
1 year in Technology Platform Delivery
Experience engaging, influencing, and advising senior executive leaders
Experience working in complex matrixed environments
LICENSES AND CERTIFICATIONS
Project Management Professional (PMP)
Information Technology Infrastructure Library (ITIL)
Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development
Excellent written and spoken communications skills
Strong leadership and interpersonal skills
Ability to work independently
Proficient in the use of MS Word, Excel, and PowerPoint
Proven ability to build and sustain internal and customer relationships
Language (Other than English)
75% - 100%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Teaches/Trains others regularly
Travels regularly from the office to various work sites or from site-to-site
Works primarily out-of-the office selling products/services (Sales employees)
Physical Work Site Required
Lifting: up to 10 pounds
Lifting: 10 to 25 pounds
Lifting: 25 to 50 pounds
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies .
Referral Level Payout 4
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity