Highmark Health Consultant - Delivery Lead - Organizational Change Management in Camp Hill, Pennsylvania
This job leverages combined people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with Product, Infrastructure, and Security teams to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in both practice and customer spaces; and works closely with engagement and practice leadership team to define strategic and tactical direction. The incumbent delivers value to customers through client-facing advisory and delivery services in support of HM Health Solutions product offerings. Accountabilities include, but are not limited to, supporting deliverable content, engaging key customer stakeholders, providing analysis, and building and sharing institutional knowledge.
Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs by: gathering required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyzing, identifying and problem solving from information sets (issues could be business or systems issues) drawing conclusions from information sets based on analysis, creating hypotheses and presenting recommendations to team; developing client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.
Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Infrastructure, and Security teams to deliver on customer commitments.
Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management.
Support content development for deliverable artifacts to deliver client value and meet contractual obligations, and that align to delivery timelines and budgets.
Other duties as assigned or requested.
- Bachelor's Degree in Business Administration, Management Information Science, Health Administration, or relevant field
- Master’s Degree in Organizational Management / Development, Adult Education, Business, Finance, Management, Health Care Management, or related field
- 1 years in Consulting/and or Industry experience
1 year in the Healthcare or Insurance Industry
1 year in Technology Platform delivery
2-3 years Organizational Change Management
3-5 years Program and/or Project Management experience
Experience engaging, influencing, and advising senior executive leaders
Experience working in complex matrixed environments
LICENSES AND CERTIFICATIONS
Change Management Certification (Desired)
Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development
Excellent written and spoken communications skills
Strong leadership and interpersonal skills
Ability to work independently and manage multiple task assignments
Proficient in the use of MS Word, Excel, and PowerPoint
Proven ability to build and sustain internal and customer relationships
up to 80% travel
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
Referral Level Payout 4
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity