Highmark Health Assoc Business Tech Analyst in Camp Hill, Pennsylvania



Assists in collaborating with business owners/stakeholder to understand less complex business needs, processes project specifications, business case development, cost sheet analysis and data sources. Assists in translating less complex business needs into clearly defined and documented detailed, high quality requirements, functional designs, and system supplemental specifications for new applications or analyzes change requests/enhancements in existing applications. Assists in analyzing less complex data to determine business problem, trends, or opportunities for process improvements. Responsible for less complex testing, and provides root cause analysis and corrective action plan. Responsible for less complex verification that the delivered application requirements meet the customer needs based on the specifications, ensuring minimal defects in both UAT and production. Assists in and is accountable for identification, documentation, and escalation of risks, defects and issues throughout the project lifecycle. Responsible for assisting in the resolution of risks, defects and issues. For less complex, smaller projects or initiatives may be accountable for project schedule and resource allocation up to and including matrix staff. Accountable to assist in providing project status back to the appropriate Management group or customer, staff involved in release co-coordination and/or various PMO groups.


This section lists the major duties and responsibilities of the position. This is not an exhaustive list of all job duties/functions/attributes. Depending on Role, essential responsibilities may also include oversight and management of people and functions described below.

1.Assists in working with customers, application developers, architects, project management and team members to understand less complex business requirements that drive the analysis and design of quality business solutions. Involved in less complex aspects and/or full systems development lifecycle and is responsible for creation and maintenance of project lifecycle documents/deliverables (vision document, supplemental specifications, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials).

2.Provide assistance for less complex application development project deliverables. Obtain appropriate level of signoff as appropriate throughout the project lifecycle.

3.Assist in managing less complex job and project requirements so that projects are completed on time, in scope, within budget, with minimal defects. May help to maintain documentation such as design documents, architecture and flow diagrams.

4.Provide required business and/or subject matter expertise for both less complex project and production related activities. May also participate as a subject matter expert in for less complex new strategic programs or initiatives impacting current and existing systems.

5.Assure compliance to required standards and all necessary approvals have been obtained throughout the project lifecycle.

6.Assists in Interfacing with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).

7.Accountable for all aspects of less complex requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production UAT defects are realized and completing analysis of the results tying back to customer impacts. Will assist in interfacing closely with the business and technical staff on the team during all phases of the project, including unit and system testing, integration and UAT testing culminating with implementation checkout and post implementation support.

8.Other duties as assigned or requested.


Education, Licenses/Certifications, and Experience


•HS Diploma or GED

•0-1 year related experience


• Bachelor's degree

• Experience with service desk requests

• Experience within production support environments

• Electronic file transfers

• HIPAA experience

Knowledge, Skills and Abilities

•Demonstrated experience and ability to simplify (highly complex) information/processes through process diagrams, user stories, content decomposition or the like

•Experience with supporting less complex methodologies for developing software including requirements (i.e. Use cases and/or User Stories)

•Experience with less complex query tool and/or report writers

•Experience in less complex data trending, quality assurance


Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity